Access and Weight
Regarding weight tolerances of installation area, it is advisable to contact a builder or refer to Building regulations to ensure the product placement area has sufficient joist/floor support.
Do the units come with all the necessary piping?
How do the electrics work and what is required?
I am using a Pump to increase my water pressure is that ok?
Yes, however you may find that the pump starts and stops when in operation and the flow; especially from the back jets is not acceptable, if this is the case then you need to remove the non-return valves (NRV’s) These are located in the diverter assembly. Follow the hoses that are the Hot and Cold water feeds into the unit, where they join into the divertor, unfasten them and then look into the divertor, there you will see the NRV, they are typically black or white in colour and held in with a clip.
I cannot get the glass side panels to fit into the curved frame; the glass seems to be too tall?
I have a Combi Boiler, will this be ok?
My acrylic looks slightly blue, yellow or cream
My Plumber has never fitted one of these before, what assistance can he have?
My Whirlpool has just stopped working!
Move the cabin away from the corner and look behind/under in the location of the chrome switch you press to start the whirlpool. You should see a clear tube connected to the underside of the button and this should also be connected into the top of the whirlpool pump. Occasionally, due to the pressurised air passing down the tube it may come away from either end. We suggest you clean the inside of the tube with a cotton bud and spirit based cleaning solution and also the nipple where the tube attaches – this removes any grease and ensures it stays in place more securely. If the tube looks stretched at the end and does not secure well, you can cut a very small amount off (5-8mm), but ensure the tube will still reach. Once cleaned, reattach the tube and push the cabin back into position.
The doors are too short and I cannot get the runners into position?
The units you sell seem to have a lot of great features, but are they all included in the price?
There are a number of loose seals in the box, what are they all for?
Using Sky and Amplified aerials
What is the difference between the Regular and Deluxe models?
Where do I seal the unit once it has been built?
Why should I buy from Bathtek? I have seen similar units cheaper elsewhere.
Bathtek is a family run company and has been trading successfully for the past 4 years. In this time, we have grown and grown and now have a dedicated number of staff working for us to provide you, the customer, with the highest level of customer service and after sales support. We are well known for our outstanding customer service and are held in high regard by a vast number of satisfied clients. We also supply directly to a number of large retail and trade outlets, so have a solid financial standing and will most certainly not be disappearing overnight like some other ‘fly by night cowboys’ that operate similar companies on a ‘part time basis’.
We have sole UK rights on the range of showers we supply, so chances are, if you’re not buying from ourselves directly, you may well be buying a unit we have supplied to another outlet or tradesman. We tested a number of different steam shower suppliers to find the best and most reliable manufacturer, and we have stuck to our current supplier for over 3 years now and have never looked back. We would not sell a product to you that we are not confident in and could rest our own reputation on. So be rest assured that you are not buying cheap second rate units at a matching price. You will receive a high spec, well manufactured unit, at a fair price due to the level of stock we bring in, simple as that.
So why buy Bathtek? Its simple, speak to ANY one of our team, ask ANY question, research our feedback and genuine testimonials, visit our showroom and visit our website, and then you will see why Bathtek comes out top, time after time after time.
Click on “Contact Us” and let us know what your question is. We’ll get back to you with an answer as soon as possible.
BEWARE of FAKE REVIEWS and Fake Review Websites. Research the company, its history and if possible visit them. If you cannot visit, then talk to them to decide if they sound like they understand your needs. Bathtek has a Showroom and understand the business of your bathroom very well, we have over 20 years of industry knowledge in retail and installing showers, bathrooms and whirlpool steam enclosures.
Your showers come with a 1 year ‘Return to Base Warranty’, what does this mean?
We are a supply only company and do not operate a fitting service for our units. If a fault develops with your unit within the first 28 days of your plumber installing that is not a fault of the way it was installed, we will cover any reasonable cost (upon receipt of Installation Completion Certificate) for your plumber to come back to you and rectify the problem. If any other fault occurs past the 28 days, we operate a no quibble warranty system where we will send any required replacement parts to you on a next day delivery service where possible, completely free of charge for a period of 1 year from the date of purchase. (Please retain your original invoice number to validate this and your Installation Completion Certificate).
Can I use the smelling oils and bars that I have heard of with the steam function?
How do I clean my steam shower?
Bathtek steam showers have a fitted Ozoniser. When this Ozoniser is running all other ancillaries will cease to operate such as the radio etc. On some models the o3 (ozone) is automatically activated after the steam process is complete (others have an option button to select the mode). The o3 function makes a low whining sound when active. Ozone kills bacteria, germs and viri and helps minimise their build up. Once the ozone process has completed (with the doors closed), yu should open the cabin doors and allow the shower to FULLY dry.
Cleaning of the acrylic and glass can be done using NON ABRASIVE cleaning products suitable for acrylic and glass use. CARE SHOULD BE TAKEN using products that are damaging to the chromed parts. We would recommend that a mild detergent is used on the chrome with a soft cloth and then buffed up with a dry soft cloth to dry and polish. Use of certain reactive products and metal cleaning product should be avoided. If your chromed work tarnishes, or comes away this is typical of hard cleaning solutions.
Applying a suitable bead of sealant on the inside joins when building the cabin will minimise such areas of build up. Cleaning the cabin or whirlpool is best done with a solution recommended for acrylic surfaces and glass cleaner on glass surfaces (non abrasive, non acidic etc). If your unit has a Whirlpool, then it is recommended that you clean the whirlpool system frequently using a suitable solution, such as those sold by www.pure-spa.co.uk.
How does my delivery arrive?
The delivery driver is only able to take the delivery to your doorstep (or as close as he can get to that point).
Smaller items and parts are sent either via post or courier. It is standard practice to send items up to a 750gms by post and larger items by courier.
I can only get cold water from my shower, even when I turn the temperature up to full?
Replacement Thermostatic Cartridges are available from www.steamshowerspares.com
I cannot get the vertical uprights on the curved rail to fit now that I have built up the framework?
I have a Gravity Fed Hot Water System, will this work the unit?
My Divertor valve is labelled incorrectly, when I turn it to the diagram on the plate, it operates a different function?
My water pressures are good but I have very little water coming out of the shower?
Regarding the glass in Bathtek Shower cabins.
All of our showers are fitted with safety glass. Safety glass has enhanced thermal resistance, and breaks into small cuboid fragments rather than irregular shards of glass and therefore is less likely to cause injury.
Safety glass often called tempered glass or toughened glass has a greater level of resilience to impact that regular glass under normal use, however it may be easily damaged/shattered if it comes into contact with hard surfaces such as tiled floors etc. Often the glass will suffer a chip on the edge, weakening it, but may just result in the glass shattering immediately. NOTE: Even the cuboid glass pieces may still cause personal injury. When handling the glass wear protective gloves, rest the panels on wood, rubber or several layers of cardboard rather than hard surfaces. When fitting, take care when hanging the doors, and fitting the cams (wheels).
During everyday use, always treat glass with care, sharp knocks, slamming of the doors etc can cause the doors to shatter or chip. If a chip forms it may weaken the glass and make it liable to shatter easier.
The Grey end caps for the central uprights are a very tight fit, what can I do to help fit them?
There are 3 chrome knobs on the control panel, what do they all do?
What is the delivery time for units?
What Pressure is required to operate your steam units?
List here the various payment methods you accept, for example:
• Credit or debit card
• Direct debit
Where does the water and electricity connect at the back of the shower?
The 13a power supply is typically from under the base and has a cable approximately 1700mm in length.