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Terms and Conditions

Steam Shower and Sauna is obliged by law to provide the following information.

Our address and all communications can be addressed to us at:

Bathtek North West
Crescent Mill
Anderton Street
Ince
Wigan
WN2 2BJ

This website is owned by Bathtek Northwest Limited.

Bathtek North West, Crown House, High Street, Tyldesley M29 8AL
Telephone: 01942 386715

Company Registration Number: 0781 5215

In order for you to contact us rapidly and communicate in a direct and effective manner please send an email to sales@bathtek-northwest.com If you have experienced technical problems while using this site please send an email to sales@bathtek-northwest.com

Data Protection Act 1998 and Privacy
We understand that many people still worry about submitting personal details on the Internet – especially their credit/debit card numbers. So we’d like to reassure you that any information you provide us will remain safe and secure.

Privacy Policy and Data
Protecting your privacy
In a few areas of our website we will ask you to provide personal details such as your name and email address. This will only happen when it enables us to provide a better service to you.

We do not sell, trade or rent your information to others. You can be sure it will remain confidential and will be used only to help us build a better relationship with you.

Our safe shopping guarantee
If you choose to place your order online your credit card processing will take place via PayPal Payment System in a secure browser page. For more information click the Payment Methods link at the bottom of the web page.

Prefer not to order via the Internet?
If you would prefer to order by phone, please feel free to call us on 01942 386715 between 9am to 5pm, Monday to Friday or visit our showroom. All Credit Card transactions are processed and validated whilst we speak to you. We do not write card details or numbers on paper or store them electronically. All paperwork containing customer details are shredded once no longer needed.

Any questions?
If you have any questions about our Privacy and Security Policies, please email us at: sales@bathtek-northwest.com

In the most part, these Terms relate to Showers and Steam Showers. Other branded items, such as pumps etc, please refer to the appropriate manufacturers website.

TERMS AND CONDITIONS
This site is owned and operated by Bathtek North West Limited t/a Steam Shower and Sauna (‘Steam Shower and Sauna, ‘Bathtek’, Bathtek North West’, ’ ‘we’ or ‘us’ ‘our’), whose registered office is at Bathtek North West, Crown House, High Street, Tyldesley M29 8AL

By using or accessing our website and/or placing any order(s) after viewing the website, you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website or place orders.

The contract made by you with us incorporates these terms and conditions, which shall prevail over any and all terms and conditions, proposed by you.

You shall not be able to proceed with your purchase until you have read and agreed to these terms and conditions.

We opperate in accordance will all current legislation for selling goods either face to face or distance selling. We also work closing and in accordance with Trading Standards to ensure all aspects of our business operate Legally and professionally.

These Terms and Conditions apply to the contract between the Company and the original purchaser. All rights under these terms are void when the product is sold on or ownership becomes passed to a third party ie sold as part of a property sale. The products are sold for single family use only.

1. Product Specifications

1.1 We have a policy of continuous product development and reserve the right to amend the specifications of any goods or products without prior notice in relation to future sales.

1.2 Products supplied may differ as a consequence from those on display or advertised. Unless agreed with you, the products supplied will be of equivalent value, functionality and appearance.

1.3 Some items are made from quality natural wood and accordingly appearances may vary. Some woods will mellow with age and exposure to sunlight.

1.4 We endeavour to display as accurately as possible the colours of our products that appear on the website and in printed literature, however we cannot guarantee the complete accuracy of the pictures or photographs that are shown.

1.5 All steam showers, steam rooms, saunas, shower enclosures, whirlpool baths and equivalent products are delivered as self-assembly units.

2. Measurements

2.1 We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements. We will always endevour to ensure the information we have is correct and up to date, but always advise you refer to the manufacturers literature or website for latest and most reliable information.

2.2 Whilst we endeavour to ensure all measurements are accurate it is possible, either through product changes or mistake, that the sizes may be incorrect. We would therefore advise that all dimensions specified by us are approximate.

3. Prices

3.1 All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.

3.2 Goods are delivered on weekdays (excluding holidays) directly to your registered card address, or other if paid by cash or cleared funds and delivery prices shown are based upon delivery within the UK mainland (contact us about other delivery areas and times). You will be notified of the delivery charge before you complete your purchase. For weekend delivery, if available, a surcharge will apply. For delivery to the Channel Islands, the Isle of Man, the Scottish Islands and other non mainland delivery locations, additional delivery charges will apply. You will be advised of these additional delivery charges if you telephone our telesales number on 01942 386 715 before you complete your purchase.

3.3 The prices displayed on the website in relation to any on-line promotion are valid strictly until midnight on the day which the promotion expires unless stated otherwise by us.

3.4 We will not be bound to honour any prices, where we have indicated to you prior to purchase that the prices displayed have been done so in error

3.5 Where goods are being sold as Ex-Display, we endeavour to detail all areas of damage that reflect their price. Your statutory rights are not affected, but goods cannot be returned if the reasons are in relation to the damage otherwise mentioned in the advert.

4. Payment

4.1 Full payment by credit, charge or debit card, cash or cleared funds must be made prior to the gods being dispatched. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website, telephone, email or other means will be correct; that the credit charge or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.

4.2 Payment will be taken in full at the time of the order unless the item is not in stock and you wish to place a deposit.

4.4 We are entitled to refuse any order placed by you.

4.5 If you wish to pay by cheque or Bank Transfer, please contact us first by phone or email. Your order will be dispatched when the cheque has cleared or the funds have been received in the back if sent by Bank Transfer.

The contract will be deemed to have concluded, and therefore binding, when we have recived your order request and entered it in its entirity to our payment system and recived the payment in full. Where goods are purchased online, any acknowledgements/orders/order numbers generated by online systems are not confirmation that we have accepted the order.

5. Delivery

5.1 We are only able to deliver orders to you if you have a permanent address on the UK.

5.2 Orders totalling less than 15kg may be dispatched by post or courier according. Items send by post are sent via 1st class and by courier for next day delivery. Where items (including parts) are required by the customer (or persons acting on their behalf) to be sent by other methods (such as Special Delivery or pre-9am etc), the customer (or persons acting on their behalf) will be required to make payment for the additional costs for delivery.

5.3 For all orders – any changes made to the content of your order after it has been placed will have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given.

5.4 You are responsible for providing a safe means of access from the Public Highway to the place of delivery. If our delivery provider considers that access is unsafe then we will not deliver the goods until safe access is provided. All large items, such as steam rooms etc will arrive palletised, for more detailed information about the size of the delivery please contact us on 01942 386 715

5.5 If you are unable, for whatever reason to take delivery of your goods on the confirmed delivery date, were not available to receive the goods or we are unable to deliver the goods due to there being no safe means of access from the Public Highways to the place of delivery we shall be entitled to charge you for re-delivery at another time and date or cancel your order and refund your payments less an administration fee of 20% of the order value (up to a maximum of £50 including VAT).

5.6 All our deliveries are made by third party services. If they accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof.

5.7 Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Bathtek or any reasonable rescheduling of delivery.

5.8 Any damage in transit or short delivery must be noted in writing on the carrier’s delivery note, at the time of delivery and notified to the Company within 7 days after delivery. Please inspect the goods FULLY and carefully within 7 days of delivery and report damages so that we can organise replacements. Damages reported after 7 days from delivery will be deemed to have occurred whilst the goods were in your possession and so replacements will be chargeable. We will not accept responsibility for time delays or other costs incurred by you or your installers in having to arrange replacements as we ask you do NOT arrange for installers to be booked too soon from the delivery date that checking goods and replacing parts cannot be achieved. As a standard course of action, we may ask for photographs of the damage to enable us to make a clam to the couriers.

6. Installation

6.1 The products we sell require qualified trades people to fit (Plumbers/Electricians). Failure to get the product fitted by a qualified trade’s person will invalidate your warranty and Bathtek shall not be held liable for any problems or damages arising from fitting or failure. A claim must be accompanied by a fully completed installation certificate.

7. Returns, Refunds and Your Right to Cancel

7.1 You have the statutory right to return any products you have purchased within seven (7) working days of delivery for any reason (including if you simply change your mind) except if you purchased the items from or after viewing from a Showroom. To return your goods under Distance Selling Regulations (DSR) you must notify us in writing or other durable medium (includes email) within those seven (7) working days. You will then be entitled to a refund from us, which will be paid within thirty (30) days of your notice of cancellation. Please keep the product/s purchased in a saleable condition and with the original packaging where possible.

Goods to be returned under DSR, must be returned at the customers cost. Goods must be returns with original packaging and delivered to our business address. Goods MUST be returned with a valid RMA, which is supplied upon request to cancel the order. The customer has a duty of care over the returning goods and must ensure they are packaged to ensure their safe return. Goods received will be photographed, and where items are returned damaged in transit, you will be notified of this matter, supplied photographs on request and a claim for the damages will be made.

7.2 After this 7 day period has expired you may in certain circumstances still cancel your order and return the products you have purchased but we will retain an administration fee of 20% of the order value (up to a maximum of £50 including VAT) plus the cost of the original delivery and collection. For items ordered especially for you that are NON stock items please call.

7.3 Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.

7.4 If we deliver incorrect goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 5 days of the date you receive them by contacting our Customer Services Helpline on 01942 386 715. Please keep the products purchased in a saleable condition and retain the original packaging in the condition it was provided.

7.5 We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.

8. Guarantees and Claims under Guarantee

8.1 The provisions of this clause 8, apply in addition to your statutory consumer rights in relation to faulty or miss-described products. These rights are not affected by the guarantee.

8.2 The guarantor is Supplier/Distributor/Guarantor of the product supplied.

8.3 We guarantee all products against faulty workmanship and/or faulty materials for a minimum period of 12 months from the actual date of delivery.

8.4 These guarantees/Warranties do not cover fair wear and tear; neglect; abuse or misuse of your goods; loss or damage due to fire, smoke, water, lightning, sunlight, weather, rusting, corrosion, theft or explosion; accidental damage or loss or damage caused by a third party. The guarantee excludes bulbs, lights and fluorescent tubes.

8.5 In the event of a claim under guarantee occurring, please phone our Customer Services Helpline on 01942 386 715.

8.6 We will arrange to repair or replace the defective or incorrect item free of charge. Should a part no longer be available, it will be replaced with a part that most closely matches it.

8.7 We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered products over and above the value of the goods themselves. This does not affect your statutory rights.

8.8 All our Steam Shower Cabins are designed to be free standing. You must ensure you are able to gain access to the rear of the product to inspect or attend to the hoses and electrical connections should the need arise. We will consequently not be liable for costs incurred by fitters needing to fit replacement parts on units that are fastened to the fabric of the property, sealed in, boxed in or otherwise installed into modified or awkward to access locations.

8.9 Where parts are supplied under Warranty to repair a fault that has been identified we will cover costs incurred by having your plumbing or bathroom fitter return to install the replacement part providing it is within 28 days of delivery of your product (where a part is not in stock to dispatch immediately from us, this timescale will adjust to allow for re-stocking). The costs claimed must be deemed reasonable (see also 8.8 above) We are also not liable for costs incurred by late deliveries where the fitter is waiting for goods/items to arrive, where we (the company) have dispatched the goods on time, but the delivery is delayed or failed beyond our control. All parts are subject to delivery charge to cover postage and packaging.

9. Site Content and Disclaimers

9.1 Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.

9.2 To the maximum extent permissible by law, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.

9.3 Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of date that results from the download of any such material.

10. Applicable Law

10.1 We control and operate the web site from our offices within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between Bathtek and you the laws of England and Wales will apply at all times.

COPYRIGHT NOTICE:
The Content of this website is Copyrighted. All images and content are property of Bathtek North West Limited t/a Steam Shower & Sauna unless where otherwise featured by kind permission of the rightful copyright owners.
Any person/s, Company or Organisation found to be using content from this site, or literature produced by Bathtek North West Limited (copy, images, animations etc) WILL be considered in breach of intellectual copyright, even unknowingly and be dealt with accordingly.

Address

Crescent Mill
Anderton Street
Ince
Wigan
WN2 2BJ

Opening Times

Monday - Friday, 9am to 4.30pm
Saturday, 10am to 3.30pm
Closed on Wednesday & Sunday

Proud Of What We do!