CONTACT US FOR A RETURNS NUMBER (RMA) If you wish to return an item within the first 7 days of receipt of goods for a full refund, please contact us within this timescale (7 days starting the day after receipt of goods) to request a RETURNS RMA (Returns number).
If the item is a spare part or other small item that can be posted, please return it to us ensuring your FULL Name and Address, Order Number and the RMA number are shipped with the item to be returned.
Please send any returns to- Bathtek North West Anderton Street Ince Wigan WN2 2BJ
ITEMS RETURNED WITHOUT A VALID RMA WILL NOT BE ACCEPTED.
We would recommend that any items to be returned are sent by a recorded method of Postage (Recorded Delivery) so that it can be tracked.
We will not accept any responsibility for items lost in post to ourselves.
All items must be returned in original packaging and in resale condition unless damage/fault on delivery is the reason for return. We are unable to refund any items returned to us with no packaging, damage or with components missing.
We will refund the cost of the original purchase including delivery. Returns postage is payable by the customer.
If you are needing to return a shower or steam room, please contact us to arrange collection.
For a full refund, you are required to notify us of your request to return the item within your Statutory Returns period (starting 7 days from the day after your order was delivered). No refunds will be given after 7 days unless Faulty.
ITEMS RETURNED WITHIN WARRANTY PERIOD BUT AFTER 7 DAYS OF DELIVERY- If you wish to return an item under warranty for replacement, in the first instance please contact us for a returns number. We will not accept any items without a valid RMA number on the outside of the returning item package.
Items to be repaired/replaced under Warranty (12 month from purchase) should be returned so that we can repair or replace the item accordingly.
RE-STOCKING CHARGES- Where items are purchased with the hope to return one item and keep the correct part (such as two different types of thermostatic cartridge), then there will be a re-stocking fee applied to the returning item.
All delivery and return costs will be payable by the customer.
Restocking fee: £4.99 inc vat.
Your Statutory Rights are not affected, so you may return items in original packaging and in resale condition within 7 days for whatever reason for a full refund.